Technical Service Manager, Sam Fletcher has put together a short video covering the servicing process. Whilst we know our dealers are very well experienced in this area it is always good to refresh and think about some of the added value that can be achieved.
Sam’s video covers the following:
1. The booking in process, quick checks, job sheets and how to maximise sales opportunities.
2. Servicing, the benefits of using genuine parts and how to utilise the Power Portal to gather essential information regarding the engine.
3. Handing back the machine, additional sales opportunities, customer service records and service reminders.
To watch the video and download a copy of the Briggs & Stratton job sheet, please go to the PowerPortal.
We hope you find this useful. If you have any tips to share that you would like us to feature in an upcoming issue, please contact Sam directly at the UK office.