WANTED:
REGIONAL TECHNICAL SERVICE LEADER (M/F/D)

Viernheim, Germany (40 hours/week, hybrid)

POWER UP YOUR CAREER.
WE ARE HIRING!

READY TO SHIFT GEARS?

Are you looking to advance your career in a dynamic, multi-national environment? At Briggs & Stratton we are passionate about our products and solutions – driven by innovation and designed for our customers. Now, we are on the hunt for a motivated Regional Technical Service Leader (m/f/d). This position is based in our German office in Viernheim, where we have our centralized technical service hub. However, this role has an international scope, covering technical service and product training for 3 regions: Central Europe (DACH, BNL, FR) & Southern Europe, Middle East, Africa, and India.

Our Viernheim office is home to a total of 27 employees working in Sales, Marketing, Technical Service, Finance or Administrative roles. This means you will be part of a small, close-knit team within a global company. The culture is open and collaborative, with short communication lines. You will have the opportunity to contribute directly to the company's success, with teamwork and flexibility at the core.

In this role, you will manage 3 Service Technicians, who provide technical support to dealers, distributors, and OEMs, who diagnose electrical and mechanical product issues, and who conduct quality inspections at the EMEA distribution center.


Curious to know more? Shift gears and get in touch now!

SUCCESS – POWERED BY YOU


In your role, you will be given the opportunity to
  • Manage technical service and product training for Central & Southern Europe, Middle East, Africa and India
  • Develop and deliver theoretical and practical training for internal and external stakeholders.
  • Collaborate with Sales & Marketing on technical content for product documentation.
  • Support sales with technical demonstrations and expertise.
  • Validate warranty claims and adjust warranty policies when required.
  • Travel to different countries for training sessions (up to 25%).

POWERED BY PASSION – IS THIS YOU?


Who we are looking for:
  • You have a general education degree in a Technical Field with minimum 5 years proven work experience in a troubleshooting and repair capacity and min. 2 years leading a technical support team.
  • Track record of handling complex technical escalations and customer critical issues.
  • Proven experience in developing and delivering technical training programs for service teams, dealers, and OEMs.
  • Familiarity with modern learning methods, including digital training tools.
  • You have customer or technical support experience, preferably in an engine powered product service industry.
  • Besides German, you can perform your duties in English. Additional European languages are an advantage.
  • Good written and verbal communication skills.
  • Strong negotiation and problem resolution skills.
  • Proficient computer skills.
  • You show a great willingness to get the job done yet, have an attention to detail.
  • You enjoy working in an international environment and collaborating cross-functionally in a dynamic environment.

BEYOND FREE COFFEE AND CONVENIENT PARKING


We don’t just power our customers’ applications – we empower people! Join a workspace that drives your success with:
Team
A Global Team

Join a diverse, multi-national environment that fuels innovation.
Benefits
Competitive Benefit & Rewards
including an attractive pension scheme.
Balance
Work-Life Balance
Flexible working hours, a hybrid working model and a competitive vacation package that help you recharge.
Success
Support When You Need It
Access to a 24/7 Employee Assistance Program, offering free, independent support for both work and personal life.
Recognition
Recognition That Matters
Outstanding work doesn't go unnoticed, with positive feedback and an official Employee Recognition Program.
corporate-benefits

READY TO BE POWERED BY POSSIBLITIES? APPLY NOW!


If you are interested in this position, please upload your CV and letter of motivation (incl. salary expectations) in the form below.

Please note that for this vacancy, we are working exclusively with Approach People Recruitment.

By applying, you agree for your information to be shared with Approach People for review.

 

MEET BRIGGS & STRATTON - WE ARE GLOBAL!

Briggs & Stratton, headquartered in Milwaukee, Wisconsin, provides innovative products and diverse power solutions to help people get work done. Briggs & Stratton is the world’s largest producer of engines for outdoor power equipment, and is a leading designer, manufacturer and marketer of lithium-ion battery, standby generator, energy storage system, lawn and garden, turf care and job site products through its Briggs & Stratton®, Vanguard®, Ferris®, Simplicity®, Snapper® and Billy Goat® brands. Briggs & Stratton products are designed, manufactured, marketed and serviced in more than 100 countries on six continents.

Briggs & Stratton is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. Briggs & Stratton also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.

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