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Frequently Asked Questions

To search the Frequently Asked Questions (FAQs), enter your search terms or questions in the box below. Not sure what to search for, browse by category by clicking the Browse tab. If you still need help, you can submit your question by clicking the Ask a Question tab. Our Answer Center will respond to your question within 3 business days.

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Service Tools Factory Direct

Can I order service tools factory direct?

Master Parts Catalog

Our Master Parts Catalog (PDF) contains illustrations and part numbers of our specialty tools.

Select Service Tools can be purchased through the Lawn Mower Parts, Repair Parts & Maintenance Products section of our website. Service Tools can also be ordered via phone by calling our Briggs & Stratton Answer Center at (800) 444-7774 (48 Contiguous United States orders only).

In addition, select Briggs & Stratton Authorized Dealer also sell Service Tools. Please contact the dealers in your area to determine if they offer this service.

For your convenience, we offer three easy ways to locate your nearest Briggs & Stratton Authorized Dealers:

  • Use our website's Service Dealer Locator.

  • Visit www.yellowpages.com and enter "Lawn Mowers" or "Engines-Gasoline" in the Category search field and your Postal Code in the Location search field.

  • Call the Briggs & Stratton Automated Hotline at (800) 444-7774. This hotline is available 24 hours a day / 7 days a week and features voice recognition technology to assist you in finding the Briggs & Stratton Authorized Dealers in your area. Automated maintenance tips, product information, and FAQs are also offered through voice activated menus.



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Our user community provides a place for users to ask and answer questions of one another. Our staff also participates in this community on a regular basis. Please note that your question may take more than 24 hours to appear. If you are in need of an immediate answer please review our frequently asked questions or contact a local service dealer .

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Please complete the form below to contact us with your question. Provide as much information as possible. We make every effort to personally answer all questions within 3 BUSINESS days. If you are in need of an immediate answer please review our frequently asked questions or contact a local service dealer.

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  • Enter any equipment model numbers you may have


  • Look for STAMPED B&S ENGINE NUMBERS


    STAMPED - YYMMDDxx Identifies Manufacture date


  • 5HP=5, 18-1/2=18.5, 25=25.00


    Series (3 digits) or Torque (ft. lbs)


  • Quantum, Intek, Classic, Sprint, etc.


    Manufacturer of the Tractor, Generator, Lawn mower, etc.


  • What kind of product is the engine coupled to?


    Where was the equipment purchased?


  • When product was purchased. Format: mm/dd/yyyy.

Personal Information












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  • Zip + 4 xxxxx-xxxx Canada use xxx xxx format




  • format: xxx-xxx-xxxx  




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