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Frequently Asked Questions

To search the Frequently Asked Questions (FAQs), enter your search terms or questions in the box below. Not sure what to search for, browse by category by clicking the Browse tab. If you still need help, you can submit your question by clicking the Ask a Question tab. Our Answer Center will respond to your question within 3 business days.

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Registration Password and User ID are Incorrect

When attempting to access my account I receive an error message informing me that my password and user id are incorrect. What can I do?

If you have previously registered with us, your information may still be in our database.

To verify this, please visit our Password Retrieval page. After entering your email address, an email with the subject link "Your Briggs & Stratton Account Information" will be sent to you from webmaster@basco.com. Please be sure to check your spam/junk mail folder if you fail to receive this email.

Proceed to login with your email address and password.

PLEASE NOTE: Our website redesign launched on 11/8/07. If you are a previous customer, and have not logged in since the new site launch, you will need to set up a new account and password. We apologize for any inconvenience.



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Our user community provides a place for users to ask and answer questions of one another. Our staff also participates in this community on a regular basis. Please note that your question may take more than 24 hours to appear. If you are in need of an immediate answer please review our frequently asked questions or contact a local service dealer .

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Please complete the form below to contact us with your question. Provide as much information as possible. We make every effort to personally answer all questions within 3 BUSINESS days. If you are in need of an immediate answer please review our frequently asked questions or contact a local service dealer.

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  • Enter any equipment model numbers you may have


  • Look for STAMPED B&S ENGINE NUMBERS


    STAMPED - YYMMDDxx Identifies Manufacture date


  • 5HP=5, 18-1/2=18.5, 25=25.00


    Series (3 digits) or Torque (ft. lbs)


  • Quantum, Intek, Classic, Sprint, etc.


    Manufacturer of the Tractor, Generator, Lawn mower, etc.


  • What kind of product is the engine coupled to?


    Where was the equipment purchased?


  • When product was purchased. Format: mm/dd/yyyy.

Personal Information












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  • Zip + 4 xxxxx-xxxx Canada use xxx xxx format




  • format: xxx-xxx-xxxx  




  • Would you like to create an account with us?


    Would you like to receive updates and other info from us?




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