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Frequently Asked Questions

To search the Frequently Asked Questions (FAQs), enter your search terms or questions in the box below. Not sure what to search for, browse by category by clicking the Browse tab. If you still need help, you can submit your question by clicking the Ask a Question tab. Our Answer Center will respond to your question within 3 business days.

Search Frequently Asked Questions

Model Numbers Not Recognized by Website

Why won't your website recognize my engine model numbers?

If the engine Model, Type, and Trim numbers are not entered into our website's search fields correctly, they will fail to be recognized.

When entering your engine numbers in the search fields, ensure that hyphens are included to separate the engine Model, Type, and Trim numbers, with no spaces (XXXXXX-XXXX-XX). If the letters M, T, or C appears before the numbers stamped on your engine, DO NOT include these letters in the entry fields.

Engines built before 1958, or those engines which have a model number of less than 5 characters will not be recognized in our database. Please be aware that some model numbers contain letters. For example, try not to confuse a "Q" for "0" or a "H" for a "4".

Also, make certain that the numbers are taken from the engine itself and not from the equipment. We cannot cross-reference our numbers with the Original Equipment Manufacturer's (OEM's) numbering system. Please visit our Briggs & Stratton Engine Identification page for assistance in locating the engine numbers.

If you are still experiencing difficulty, please send us an email by clicking the "Ask a Question" tab above.



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Our user community provides a place for users to ask and answer questions of one another. Our staff also participates in this community on a regular basis. Please note that your question may take more than 24 hours to appear. If you are in need of an immediate answer please review our frequently asked questions or contact a local service dealer .

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Please complete the form below to contact us with your question. Provide as much information as possible. We make every effort to personally answer all questions within 3 BUSINESS days. If you are in need of an immediate answer please review our frequently asked questions or contact a local service dealer.

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  • Enter any equipment model numbers you may have


  • Look for STAMPED B&S ENGINE NUMBERS


    STAMPED - YYMMDDxx Identifies Manufacture date


  • 5HP=5, 18-1/2=18.5, 25=25.00


    Series (3 digits) or Torque (ft. lbs)


  • Quantum, Intek, Classic, Sprint, etc.


    Manufacturer of the Tractor, Generator, Lawn mower, etc.


  • What kind of product is the engine coupled to?


    Where was the equipment purchased?


  • When product was purchased. Format: mm/dd/yyyy.

Personal Information












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  • Zip + 4 xxxxx-xxxx Canada use xxx xxx format




  • format: xxx-xxx-xxxx  




  • Would you like to create an account with us?


    Would you like to receive updates and other info from us?




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