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Frequently Asked Questions

To search the Frequently Asked Questions (FAQs), enter your search terms or questions in the box below. Not sure what to search for, browse by category by clicking the Browse tab. If you still need help, you can submit your question by clicking the Ask a Question tab. Our Answer Center will respond to your question within 3 business days.

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Website Order Return Procedures

How do I return parts ordered through your website?

Returns are handled by a case by case basis and are only for items ordered through the Mower Parts, Repair Parts & Maintenance Products section of our website.

For return information, please call our Briggs & Stratton Answer Center at (800) 274-4471 (Monday - Friday, 8:00am to 5:00pm central time). You may also request a phone call to discuss your return through our Ask a Question page.

If you need to contact us with questions regarding your order, please have the Order Number available for the Customer Service Representative.

PLEASE NOTE: The following parts/products cannot be returned:

  • Electronic components
  • Chemicals
  • Oils
  • Opened gasket sets
  • Used/Installed parts


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Our user community provides a place for users to ask and answer questions of one another. Our staff also participates in this community on a regular basis. Please note that your question may take more than 24 hours to appear. If you are in need of an immediate answer please review our frequently asked questions or contact a local service dealer .

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Please complete the form below to contact us with your question. Provide as much information as possible. We make every effort to personally answer all questions within 3 BUSINESS days. If you are in need of an immediate answer please review our frequently asked questions or contact a local service dealer.

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  • Enter any equipment model numbers you may have


  • Look for STAMPED B&S ENGINE NUMBERS


    STAMPED - YYMMDDxx Identifies Manufacture date


  • 5HP=5, 18-1/2=18.5, 25=25.00


    Series (3 digits) or Torque (ft. lbs)


  • Quantum, Intek, Classic, Sprint, etc.


    Manufacturer of the Tractor, Generator, Lawn mower, etc.


  • What kind of product is the engine coupled to?


    Where was the equipment purchased?


  • When product was purchased. Format: mm/dd/yyyy.

Personal Information












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  • Zip + 4 xxxxx-xxxx Canada use xxx xxx format




  • format: xxx-xxx-xxxx  




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