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Frequently Asked Questions

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Website Order Return Procedures

How do I return parts ordered through your website?

Returns are handled by a case by case basis and are only for items ordered through the Mower Parts, Repair Parts & Maintenance Products section of our website.

For return information, please call our Briggs & Stratton Answer Center at (800) 274-4471 (Monday - Friday, 8:00am to 5:00pm central time). You may also request a phone call to discuss your return through our Ask a Question page.

If you need to contact us with questions regarding your order, please have the Order Number available for the Customer Service Representative.

PLEASE NOTE: The following parts/products cannot be returned:

  • Electronic components
  • Chemicals
  • Oils
  • Opened gasket sets
  • Used/Installed parts


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Our user community provides a place for users to ask and answer questions of one another. Our staff also participates in this community on a regular basis. Please note that your question may take more than 24 hours to appear. If you are in need of an immediate answer please review our frequently asked questions or contact a local service dealer .

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