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Frequently Asked Questions

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Website Order Return Procedures

How do I return parts ordered through your website?

Returns are handled by a case by case basis and are only for items ordered through the Mower Parts, Repair Parts & Maintenance Products section of our website.

For return information, please call our Briggs & Stratton Answer Center at (800) 274-4471 (Monday - Friday, 8:00am to 5:00pm central time). You may also request a phone call to discuss your return through our Ask a Question page.

If you need to contact us with questions regarding your order, please have the Order Number available for the Customer Service Representative.

PLEASE NOTE: The following parts/products cannot be returned:

  • Electronic components
  • Chemicals
  • Oils
  • Opened gasket sets
  • Used/Installed parts

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