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Frequently Asked Questions

To search the Frequently Asked Questions (FAQs), enter your search terms or questions in the box below. Not sure what to search for, browse by category by clicking the Browse tab. If you still need help, you can submit your question by clicking the Ask a Question tab. Our Answer Center will respond to your question within 3 business days.

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Website Order Delays

Why is my website part order taking so long to get here?

It may take 3 - 7 business days for your order to be processed and shipped. Once shipped, you will receive an order shipment confirmation email.

We will make every effort to deliver the order shipment confirmation email within a 3 business day period, however, if we are experiencing a large volume of orders, this time period may be extended to 3 - 7 business days.

For further information, please call our Briggs & Stratton Answer Center at (800) 274-4471 or Ask a Question.

To obtain those parts you may require more quickly, we recommend consulting a local Briggs & Stratton Authorized Dealer. This dealer may have the part you need available and in stock.

For your convenience, we offer three easy ways to locate your nearest Briggs & Stratton Authorized Dealers:

  • Use our website's Service Center Locator.

  • Visit and enter "Lawn Mowers" or "Engines-Gasoline" in the Category search field and your Postal Code in the Location search field.

  • Call the Briggs & Stratton Automated Hotline at (800) 444-7774. This hotline is available 24 hours a day / 7 days a week and features voice recognition technology to assist you in finding the Briggs & Stratton Authorized Dealers in your area. Automated maintenance tips, product information, and FAQs are also offered through voice activated menus.

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