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Frequently Asked Questions

To search the Frequently Asked Questions (FAQs), enter your search terms or questions in the box below. Not sure what to search for, browse by category by clicking the Browse tab. If you still need help, you can submit your question by clicking the Ask a Question tab. Our Answer Center will respond to your question within 3 business days.

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Troubleshooting a Stalling Engine

What are your troubleshooting procedures for a stalling engine?

This may be caused by the use of old/stale fuel. If untreated fuel is more than a month old, this fuel will start to break down and engine stalling (in addition to fuel system component gumming) can result. Removing the old fuel and replacing with fresh may just solve the problem. In most cases, this older fuel can be added to your car's fuel tank with no harmful effects.

Another thing to consider is that certain equipment manufacturers place a plastic packing plug between the gas cap and gas tank. In order for there to be proper venting, ensure that this plug is removed.

For an example of how an engine may sound when it stalls due to lack of fuel flow, please listen to the example provided here:

For related information regarding poor engine performance, please visit our Quattro/Classic/Sprint engine hard starting/running rich FAQ and Engine Problem Solving Tips FAQ.

Your best source of information would be to consult your local Briggs & Stratton Authorized Dealer.

For your convenience, we offer three easy ways to locate your nearest Briggs & Stratton Authorized Dealers:

  • Use our website's Service Dealer Locator.

  • Visit www.yellowpages.com and enter "Lawn Mowers" or "Engines-Gasoline" in the Category search field and your Postal Code in the Location search field.

  • Call the Briggs & Stratton Automated Hotline at (800) 444-7774. This hotline is available 24 hours a day / 7 days a week and features voice recognition technology to assist you in finding the Briggs & Stratton Authorized Dealers in your area. Automated maintenance tips, product information, and FAQs are also offered through voice activated menus.



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Our user community provides a place for users to ask and answer questions of one another. Our staff also participates in this community on a regular basis. Please note that your question may take more than 24 hours to appear. If you are in need of an immediate answer please review our frequently asked questions or contact a local service dealer .

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Please complete the form below to contact us with your question. Provide as much information as possible. We make every effort to personally answer all questions within 3 BUSINESS days. If you are in need of an immediate answer please review our frequently asked questions or contact a local service dealer.

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  • Enter any equipment model numbers you may have


  • Look for STAMPED B&S ENGINE NUMBERS


    STAMPED - YYMMDDxx Identifies Manufacture date


  • 5HP=5, 18-1/2=18.5, 25=25.00


    Series (3 digits) or Torque (ft. lbs)


  • Quantum, Intek, Classic, Sprint, etc.


    Manufacturer of the Tractor, Generator, Lawn mower, etc.


  • What kind of product is the engine coupled to?


    Where was the equipment purchased?


  • When product was purchased. Format: mm/dd/yyyy.

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  • Zip + 4 xxxxx-xxxx Canada use xxx xxx format




  • format: xxx-xxx-xxxx  




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