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Frequently Asked Questions

To search the Frequently Asked Questions (FAQs), enter your search terms or questions in the box below. Not sure what to search for, browse by category by clicking the Browse tab. If you still need help, you can submit your question by clicking the Ask a Question tab. Our Answer Center will respond to your question within 3 business days.

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Small Engine Repair Manual CD-ROM Windows Compatibility

Is the Small Engine Repair Manual CD-ROM (p/n CE3057) compatible with Windows XP?

Many older programs designed to run on earlier versions of Windows will not run on Windows XP. If you are unable to get our Small Engine Repair Manual CD-ROM to run on Windows XP, try the steps below:

  1. Right click its icon in the Programs menu and then select Properties.
  2. Click the Compatibility Tab.
  3. Check the "Run this program in compatibility mode" box.
  4. Select the desired version of Windows from the dropdown and click OK.
Compatibility Mode Windows

In some cases, older programs will install correctly with current versions of Windows but will not work. Setting the compatibility mode to an earlier version of Windows may sometimes allow it to run.



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Our user community provides a place for users to ask and answer questions of one another. Our staff also participates in this community on a regular basis. Please note that your question may take more than 24 hours to appear. If you are in need of an immediate answer please review our frequently asked questions or contact a local service dealer .

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Please complete the form below to contact us with your question. Provide as much information as possible. We make every effort to personally answer all questions within 3 BUSINESS days. If you are in need of an immediate answer please review our frequently asked questions or contact a local service dealer.

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  • Enter any equipment model numbers you may have


  • Look for STAMPED B&S ENGINE NUMBERS


    STAMPED - YYMMDDxx Identifies Manufacture date


  • 5HP=5, 18-1/2=18.5, 25=25.00


    Series (3 digits) or Torque (ft. lbs)


  • Quantum, Intek, Classic, Sprint, etc.


    Manufacturer of the Tractor, Generator, Lawn mower, etc.


  • What kind of product is the engine coupled to?


    Where was the equipment purchased?


  • When product was purchased. Format: mm/dd/yyyy.

Personal Information












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  • Zip + 4 xxxxx-xxxx Canada use xxx xxx format




  • format: xxx-xxx-xxxx  




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