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Frequently Asked Questions

To search the Frequently Asked Questions (FAQs), enter your search terms or questions in the box below. Not sure what to search for, browse by category by clicking the Browse tab. If you still need help, you can submit your question by clicking the Ask a Question tab. Our Answer Center will respond to your question within 3 business days.

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Problems Entering Credit Card Number

Why won't your website accept my credit card number? It keeps asking me to enter a valid number.

When entering your credit card information into the Payment Information section, please ensure that no spaces or dashes are used between any of the digits you are entering into the Credit Card Number field. Also, remember to adjust the Credit Card Type and Expiration Date using the drop-down menus to reflect your particular card.

For further assistance, please call our Briggs & Stratton Answer Center at (800) 274-4471 or Ask a Question.

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Our user community provides a place for users to ask and answer questions of one another. Our staff also participates in this community on a regular basis. Please note that your question may take more than 24 hours to appear. If you are in need of an immediate answer please review our frequently asked questions or contact a local service dealer .

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