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Frequently Asked Questions

To search the Frequently Asked Questions (FAQs), enter your search terms or questions in the box below. Not sure what to search for, browse by category by clicking the Browse tab. If you still need help, you can submit your question by clicking the Ask a Question tab. Our Answer Center will respond to your question within 3 business days.

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Part Number Obtained from Parts List not Found in Genuine Parts Search

Why isn't the number (16, 90A, 1126, etc.) I obtained from my Illustrated Parts List (IPL) found in the "Repair Parts" section?

Your Illustrated Parts List (IPL's) utilizes two sets of numbers to assist you in identifying the part(s) you need as quickly as possible.

The numbers listed next to the part illustrations in our IPL's are called Reference Numbers. These numbers are one to four digits in length depending on the part. The Reference Number is used to locate the specific Service Part Number (usually six digits) you will require for ordering purposes.

Most of the IPL's will require that you scroll down past the part illustrations to the pages where the Service Part Numbers are located. The Service Part Numbers are listed in numerical order according to Reference Number. This number can then be entered into the Lawn Mower Parts, Repair Parts & Maintenance Products Search.


In some cases, the part search will result in a Service Part Number differing from that which you entered. This will occur if the original part number has been classified as inactive. The part search will automatically provide the superceded, active part number.

Parts can also be ordered via phone by calling (800) 444-7774 (48 Contiguous United States orders only).

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Our user community provides a place for users to ask and answer questions of one another. Our staff also participates in this community on a regular basis. Please note that your question may take more than 24 hours to appear. If you are in need of an immediate answer please review our frequently asked questions or contact a local service dealer .

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Please complete the form below to contact us with your question. Provide as much information as possible. We make every effort to personally answer all questions within 3 BUSINESS days. If you are in need of an immediate answer please review our frequently asked questions or contact a local service dealer.

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