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Frequently Asked Questions

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Part Delivery Time Longer Than Expected

Why is the part I ordered taking so long to get here?

There could be several reasons for this. A regular part order can take anywhere from a few days to a few weeks depending on the availability of the part from the Central Sales and Service Distributor and/or our factory.

If a rush order were required, you would need to discuss these terms with your local Briggs & Stratton Authorized Dealer. If the part is available, a rush (drop) shipment normally takes between 1-3 business days.

For your convenience, we offer three easy ways to locate your nearest Briggs & Stratton Authorized Dealers:

  • Use our website's Service Dealer Locator.

  • Visit and enter "Lawn Mowers" or "Engines-Gasoline" in the Category search field and your Postal Code in the Location search field.

  • Call the Briggs & Stratton Automated Hotline at (800) 444-7774. This hotline is available 24 hours a day / 7 days a week and features voice recognition technology to assist you in finding the Briggs & Stratton Authorized Dealers in your area. Automated maintenance tips, product information, and FAQs are also offered through voice activated menus.

If the part was ordered directly from the factory through our website's Briggs & Stratton Power Shop, please visit our Order Status/Shipping Confirmation FAQ.

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