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Order Status/Shipping Confirmation

Where can I find information on the status of my order? How will I know if my order has been shipped?

After placing your web order you should expect to receive a Briggs & Stratton Order Acknowledgement email within 24 hours. This email will verify that your order has been accepted and will provide you with a web Confirmation Number and a Briggs & Stratton Order Number. After submission, web orders enter the processing stage the next business day.

It may take 3 - 7 business days before your order is shipped. Once shipped, you will receive an order shipment confirmation email.

We will make every effort to deliver the order shipment confirmation email within a 3 business day period, however, if we are experiencing a large volume of orders, this time period may be extended to 3 - 7 business days.

If your order status has not changed in 7 business days, please call (800) 274-4471 or Submit a Question for assistance.

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Our user community provides a place for users to ask and answer questions of one another. Our staff also participates in this community on a regular basis. Please note that your question may take more than 24 hours to appear. If you are in need of an immediate answer please review our frequently asked questions or contact a local service dealer .

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Please complete the form below to contact us with your question. Provide as much information as possible. We make every effort to personally answer all questions within 3 BUSINESS days. If you are in need of an immediate answer please review our frequently asked questions or contact a local service dealer.

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