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Frequently Asked Questions

To search the Frequently Asked Questions (FAQs), enter your search terms or questions in the box below. Not sure what to search for, browse by category by clicking the Browse tab. If you still need help, you can submit your question by clicking the Ask a Question tab. Our Answer Center will respond to your question within 3 business days.

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Engine Locked Up

What would cause my engine to lock up?

Engine lock-up may be caused by a variety of reasons (such as low oil level, improper oil type, insufficient maintenance, etc.). To best determine the cause of failure, please consult a Briggs & Stratton Authorized Dealer for an engine inspection.

For your convenience, we offer three easy ways to locate your nearest Briggs & Stratton Authorized Dealers:

  • Use our website's Service Dealer Locator.

  • Visit www.yellowpages.com and enter "Lawn Mowers" or "Engines-Gasoline" in the Category search field and your Postal Code in the Location search field.

  • Call the Briggs & Stratton Automated Hotline at (800) 444-7774. This hotline is available 24 hours a day / 7 days a week and features voice recognition technology to assist you in finding the Briggs & Stratton Authorized Dealers in your area. Automated maintenance tips, product information, and FAQs are also offered through voice activated menus.



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Our user community provides a place for users to ask and answer questions of one another. Our staff also participates in this community on a regular basis. Please note that your question may take more than 24 hours to appear. If you are in need of an immediate answer please review our frequently asked questions or contact a local service dealer .

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