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Frequently Asked Questions


RECONDITIONED PRODUCTS

What makes a Product Reconditioned?

Briggs & Stratton factory reconditioned power equipment is a great way for you to save money, and still feel at ease with a quality product.  Let us tell you why. 

On a daily basis, customers choose to return our outdoor power equipment for different reasons:

•    They purchased the wrong product
•    They realized they didn’t need the product
•    A product is not working properly
•    They change their mind

The equipment that is returned is sent back to Briggs & Stratton where each product is carefully inspected.  If necessary, these products are repaired with replacement parts and tested to meet all like-new product specifications.  Once they have passed testing, the equipment is tagged and ready to be sold once again.

We are so confident in our reconditioned outdoor power equipment that we award each product with our manufacturer’s warranty.  This gives you the peace of mind to know that Briggs & Stratton stands behind every product we sell, regardless if it is brand new or reconditioned.

ORDERING

I have placed an order with you. What happens next?

After placing your order through our Shopping Section, you will receive a Confirmation Number. This number indicates that your credit card was accepted and your order submitted. You can then expect to receive an order acknowledgement email which will contain an order number. The order number indicates that your order has been accepted and is being processed.

It may take 3 - 7 business days before your order is shipped. Once shipped, you will receive an order shipment confirmation email. We will make every effort to deliver the order shipment confirmation email within a 3 business day period, however, if we are experiencing a large volume of orders, this time period may be extended to 3 - 7 business days.

If you need to contact us with questions regarding your order, please have the Order Number available for the Customer Service Representative.

Having trouble completing an order?

For further assistance regarding a placed web order, please call Briggs & Stratton Customer Support at (800) 274-4471.

RETURNS

How do I return products ordered through B&S Marketplace?

For returns through Marketplace by Briggs & Stratton, please call Briggs & Stratton Customer Support at (800) 274-4471 (Monday - Friday, 8:00am to 5:00pm central time).

PLEASE NOTE: The following parts/products cannot be returned:

• Electronic components
• Chemicals
• Oils
• Opened gasket sets
• Used/Installed parts

SHIPPING

How will I know if my order has been shipped?

After placing your web order you should expect to receive a Briggs & Stratton Order Acknowledgement email within 24 hours. This email will verify that your order has been accepted and will provide you with a web confirmation number and a Briggs & Stratton Order Number. After submission, web orders enter the processing stage the next business day.

It may take 3 - 7 business days before your order is shipped. Once shipped, you will receive an order shipment confirmation email.  We will make every effort to deliver the order shipment confirmation email within a 3 business day period, however, if we are experiencing a large volume of orders, this time period may be extended to 3 - 7 business days.

If your order status has not changed in 7 business days, please call (800) 274-4471 for assistance.

What are your shipping terms?

Can I track the status of my order?

What are your shipping options?


PRIVACY & SECURITY

What is your Privacy Policy?

We take the privacy of our users very important. Please read our full Privacy Policy here.

How do I know that my online transaction is secure?

Briggs & Stratton gaurantees that your online transaction is 100% secure.  We use the industry standard encryption protocol known as Secure Socket Layer (SSL), to ensure that your order information is safe. All of your personal information cannot be read by anyone except as provided in our Privacy Policy.

MANUALS

Where can I find my product manuals?

Briggs & Stratton offers all manuals to any of our power equipment products online via Briggs & Stratton customer support. All you will need is the model number to receive the online manual.

SERVICE

If you need assistance for reasons such as warranty repair, maintenance, or service needs, our authorized Briggs & Stratton dealers in your area will be able to help.  Find an authorized dealer near you using our Briggs & Stratton Dealer Locator.

WARRANTY INFORMATION

What is covered in the Briggs & Stratton warranty? How long is the warranty period?

Duration of the warranty period depends on the engine model, type of application, and/or geographic location of engine.
Your engine operator's manual details the Briggs & Stratton engine owner warranty policy.

Items NOT covered under Briggs & Stratton warranty policy include:

  • Problems caused by improper maintenance
  • Problems caused by parts other than original equipment
  • Bent or broken crankshafts
  • Damage due to abuse or neglect
  • Use of improper lubricants
  • Insufficient lubrication
  • Normal wear


For your convenience, the following Briggs & Stratton warranty policies are available for download:

  • Briggs & Stratton Engine Owner Warranty Policy
  • Briggs & Stratton Short Block and Parts Warranty Policy


CONTACT US

How can I contact Marketplace by Briggs & Stratton if I have any other questions or concerns?

If you have any other questions or concerns, please feel free to call our Customer Support team at (800) 274-4471 for assistance.







Please read and abide by any applicable Safety Information contained in your engine Operator's Manual. The material provided above is not intended to replace work performed by a Briggs & Stratton Authorized Dealer. Terms and Conditions apply to all of the information presented on this website. Always be sure to completely read and understand your engine Operator's Manual.